Guiding destinations to their balance point

The term "sustainable tourism" gets thrown around a lot these days. People know it’s important, but many struggle with how to make it a reality or even where to begin. That’s where Balance Point Solutions comes in. We understand that sustainable tourism isn't just a trend—it's a necessity. But sustainability doesn’t mean sacrificing the allure of your destination or sidelining the marketing efforts that draw visitors. Instead, we believe in an integrated approach that brings sustainability and strategic marketing together.

If your destination is seeking thoughtful planning that prioritizes both sustainability and stewardship, while still recognizing the power of creative, data-driven marketing, you’ve come to the right place. We don’t just recognize the importance of sustainability; we see it as a foundation for long-term success. At the same time, we know that marketing is essential to making sure your message reaches the right audience in a meaningful way.

At Balance Point Solutions, we don’t believe one can thrive without the other. A truly successful destination management strategy embraces the best of both worlds—environmental responsibility and compelling marketing that converts. Let us help you find that balance.

Rachel Brown | Founder & CEO Balance Point Solutions

Rachel Brown, Founder & Principal

Rachel Brown is a visionary leader in sustainable tourism with over 20 years of experience in the marketing industry. Most recently, she served as Executive Director of Visit Durango, where she spearheaded a team of 17 tourism marketing and sustainability professionals at the Destination Management & Marketing Organization (DMMO) for southwest Colorado’s most visited region. Under her leadership, Durango became one of the first destinations in the U.S. to establish a dedicated destination management department within its DMMO, setting a new standard for how destinations balance tourism growth and stewardship.

With more than a decade of experience in destination marketing, Rachel has held key leadership roles, including Director at Visit Fisherman’s Wharf, San Francisco, and Visit Oakland. Her commitment to the tourism industry extends beyond day-to-day operations—she has served on the Board of Directors for the Colorado Tourism Office and the Durango Creative District, and chaired the Marketing Committee for the Colorado Tourism Office.

A passionate traveler herself, Rachel has explored 45 countries and counting, bringing a global perspective to her work in shaping sustainable tourism strategies that truly resonate. Whether leading initiatives or inspiring teams, Rachel’s focus remains on creating tourism models that honor the environment, community, and the visitor experience.

Certifications & awards